Returns & Exchanges Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed and unused in training, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

If the item received is in non re-sellable condition, the item cannot be accepted for return.

Return Process

If your item is returned in new and re-sellable condition, there is no charge for your return/exchange. Please follow the instructions on the Returns/Exchanges Form which was sent with your order. If necessary, you can also download and print a copy of the Return Form here.

The customer is responsible for the return shipping cost to the warehouse and cannot be reimbursed by Fly Girl Jiu Jitsu. If the item is being sent back for EXCHANGE, then Fly Girl Jiu Jitsu will cover the cost of sending the new item from our WAREHOUSE to your address (only available in the continental USA).

Once your return has been sent, please send package tracking information to info@flygirljiujitsu.com. All refunds/exchanges will be processed once the warehouse confirms receipt of your return and accepts the product/s back into inventory.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

• Custom products (such as special orders or personalized team items)
• Tape and cleaning products
• Sale items (outlet or final sale)
• Gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days after the item is received. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@flygirljiujitsu.com